At fishattractorspray.store, we’re committed to providing high-quality fish attractant sprays and exceptional customer service. As a small business owner, we take pride in ensuring that each product gets to the final consumer. However, we understand that sometimes issues may arise, and we’re dedicated to making things right.
Eligibility for Refunds
Refunds will be considered for the following reasons:
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of delivery. we’ll provide a replacement or refund, whichever you prefer.
- Incorrect Order: If we ship an incorrect order, please notify us within 7 days of delivery. We’ll correct the order and provide a refund for any additional shipping costs incurred.
- Non-Delivery: If your order doesn’t arrive within the estimated delivery timeframe, please contact us via our Livechat support or email (support@fishattractorspray.store). We’ll investigate and provide a refund or replacement, if necessary.
Refund Procedure
To initiate a refund, please:
- Contact us via email at support@fishattractorspray.store within the specified timeframe (7 days for defective/damaged products or incorrect orders).
- Provide your order number, a brief description of the issue, and any relevant photos or documentation.
Refund Timeline
Refunds will be processed within 5-7 business days after approval. Please note that refund processing times may vary depending on your payment method and location.
Shipping Costs
In cases where a refund is approved due to a defective or damaged product, incorrect order, or non-delivery, we’ll also refund the original shipping cost.